STORE POLICY

This privacy policy explains how we collect and process your personal data through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us. 

Personal data, or personal information, means any information about an individual from which that person can be identified. This includes information that you tell us and what we learn from you. This policy explains how we do this, what your rights are.

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Who we are and how can you contact us.

We are Legno Lux Company limited. Our registred office  is at 

Grange Farm, Pootings road, Crockham Hill, Kent, TN8 6SA.

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You can contact us by email : sales@legnolux.co.uk or by telephone on +44 (0)7913702116 or  if you need to, you can write to us at  

Grange Farm, Pootings road, Crockham Hill, Kent, TN8 6SA.

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Where we collect your personal information from 

 We may collect personal information about you in the following ways: 

• Data you give to us:

• Data you give to us when you purchase goods from us.

• When you talk to us on the phone.

• When you use our website or send us enquiries through our contact forms.

• In emails or letters to us.

• When you give us feedback.

Data we collect when you use our services: 

• Payment and transaction data.

• Profile and usage data, including data we gather from the devices you use to connect to those services such as computers and mobile phones, using cookies (please see our cookies policy below) and other internet tracking software.

Data from third parties we work with: 

• Social networks.

• Public information sources, such as Companies House if you are a business.

 Data we collect about you 

 We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows: 

• Identity data – name, username and title.

• Contact data – billing address, delivery address, email address or telephone numbers.

• Financial data – bank account and payment card details.

• Transaction data – details about payments to and from you and other details of products and services you have purchased from us.

• Technical data - internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.

• Profile data – your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

• Usage data – information about how you use our website, products and services.

• Marketing and communications data – your preferences in receiving marketing from us and your communication preferences.

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How we use your personal information 

 Your privacy is protected by law. 

We are only allowed to use personal information about you if we have a legal basis to do so, and we are required to tell you what that legal basis is. We have set it out below: the personal information which we collect from you, how we use it, and the legal ground on which we rely when we use the personal information.  

In some circumstances we can use your personal information if it is in our legitimate interest to do so, provided that we have told you what that legitimate interest is. A legitimate interest is when we have a business or commercial reason to use your information which, when balanced against your rights, is justifiable. If we are relying on our legitimate interests, we have set that out in the table below.

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What we use your personal information for and what personal information we collect 

To register you as a new customer

• Identity data

• Contact data

• Profile data

• Performance of our contract with you

 To process and deliver (if applicable) your order

• Identity data

• Contact data

• Performance of our contract with you

 To manage payments 

• Financial Data 

• Performance of our contract with you

 To manage our relationship with you

• Identity data

• Contact data

• Profile data

• Legitimate interest

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Who we share your personal information with 

 We may share your personal information with any of the following organisations, for the purposes of providing the goods which you have requested from us: 

• Agents and advisers that we use.

• Our credit card processors.

• Our marketing automation platform provider.

• Our delivery services provider.

• External service providers (acting as data processors) that provide applications/functionality, data processing or IT services to us (for example, we use third parties to support us in storing processed data).

 You can find details of how these third parties use your personal information by looking at their privacy policies, all of which should be available on the relevant websites.

 

Failing to provide personal data 

 Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

 

Third party links 

 Our website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice or policy of every website you visit.

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Data security

 We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

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How long do we keep your personal information? 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. This includes for example the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements, to respond to any questions or complaints from you, or for the establishment or defence of legal claims.

Your rights 

 You have certain rights which are set out in the law relating to your personal information. The most important rights are set out below. 

• Getting a copy of the information we hold.

• Telling us if information we hold is incorrect .

• object to our use of your personal information

• ask us to delete the personal information

• request the restriction of processing

• ask us to stop using it if there is no need for us to use it.

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